ATX Networks Corp. – Accessible Customer Service Plan
ATX Networks Corp. (“ATX Networks” or “ATX”) is committed to providing exceptional service to all customers including persons with disabilities. ATX will observe the following plan to ensure this commitment.
We will ensure that our associates are trained on, and familiar with, any assistive devices that are provided. Customers with disabilities may use these devices while accessing our goods and services.
We will communicate with people with disabilities in ways that take into account each disability.
Service Animals and Support Persons
We welcome people with disabilities, their service animals and support persons on the parts of our premise made accessible to the public.
ATX will provide accessible customer service training to employees and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. In addition, applicable staff will be trained when changes are made to our Accessibility Plan. Training will include:
- An overview of this Accessibility Plan
- An overview of the Accessibility for Ontarians with Disabilities Act 2005, and the requirements of the Customer Service Standard
- How to interact with people with disabilities who use assistive devices, or who require the assistance of a service animal or a support person
Customers who wish to provide feedback on how ATX provides goods and services to people with disabilities can email the Vice President of Corporate Services at [email protected]. Customers can expect a response to their feedback within 10 business days.
Modifications to This or Other Policies
Any policy, practice or procedure of ATX that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.